Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Since we provide personalized apparel we generally do not accept returns or exchanges. The exception is only if the goods are unused and defective on delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@customcustomclothing.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@customcustomclothing.com and send your item to:
307-291 Radcliffe Drive, Halifax NS, B3S 1H8, Canada.
Shipping returns
To return your product, you should mail your product to:
307-291 Radcliffe Drive, Halifax NS, B3S 1H8, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at help@customcustomclothing.com for questions related to refunds and returns.